Airports could be more efficient, and they can make travelers feel stressed out even before the flight. Self-service kiosks can alleviate some of the pressure by reducing wait times.
Similar to how line-busting kiosks increase check averages at restaurants and grocery stores, they also help improve hotel efficiency. This is because they allow guests to browse additional services and upgrades on their terms.
Saves Time
The main benefit of airport kiosks is that they accelerate the check-in process. This leads to shorter lines and happier customers. Kiosks also allow businesses to function with less staff onsite, leading to a reduction in overhead costs. These costs can then be invested in improving operations or hiring more people to help with customer service.
Hotel kiosk solutions can save guests a lot of time, too. They enable guests to begin the check-in process from home and complete it once they arrive onsite through the kiosk. This allows travelers to skip the long front desk queues and get to their rooms much sooner.
It’s important to remember that using technology doesn’t only reduce wait times for airport passengers. There are many other ways that automation can save us time, including reducing the time we spend in our cars or on public transport. This allows us to do more with our day and helps us stay on top of our busy schedules.
Saves Money
A check-in machine allows airlines to divert traffic from representative desks and help reduce stress at specific pressure points of the airport experience, such as baggage drop-off and check-in areas. Additionally, they offer flexibility for travelers wanting to change their flight or make other changes.
Lastly, interactive touchscreens allow guests to view additional services and upgrades they can easily upgrade to or book on check-in.
Saves the Environment
In addition to reducing the number of people needed to perform certain services, self-service technology also reduces the risk of human error. For example, automated ordering systems eliminate the possibility of miscommunication between customers and wait staff, while self-checkout systems in retail stores accurately scan items, reducing pricing mistakes.
Airport kiosks allow travelers to check in for flights using credentials such as their travel document number or flight ticket, and many offer the option of selecting seats or upgrading to a higher class of service, all while bypassing lengthy counter queues. Moreover, these machines operate 24/7 and don’t require as much workforce to function, reducing operating costs for airlines and airports.
Hotels that use self-check-in kiosks free up front desk staff to assist guests with more pressing needs, such as answering questions about the local area or providing room upgrades or extra services. And while kiosks come with an initial investment, they often pay for themselves in terms of savings on labor and operational expenses over time. Additionally, upsell opportunities on the kiosks can help increase revenue for a hotel.
Saves You Stress
Check-in automation also helps to make the experience safer for travelers. It eliminates the need to give a member of staff access to sensitive information, such as credit card details and ID numbers, which could be compromised. It also means that airlines and airports can conduct identity checks on passengers faster.
Online check-in can also help reduce passengers’ anxiety as they can pre-select seats and add special requests or luggage tags online before arriving at the airport. This can also speed up the boarding process, especially for international flights.
Kiosks also enable hotels to offer upgrades to guests tailored to their specific preferences, increasing revenues and encouraging repeat bookings. In addition, most kiosks can be programmed to feature multiple languages so international visitors can easily use them. These are the types of improvements that customers will appreciate. So, if you are ready to save time and stress, try checking in online. You won’t regret it. It’s much less stressful than standing in the check-in queue at an airline or hotel counter.
Saves You Time
Guests can check in using the kiosk’s software, which can record their name and booking information correctly. This eliminates many human errors with traditional check-ins, such as misspellings or incorrectly allocated rooms. Moreover, digital kiosks can support multiple languages, making engaging with staff easier for international visitors.
Airline kiosks also let passengers choose their seats and print boarding passes, a service that can dramatically reduce the amount of time they spend at an airport. It also allows airlines and airports to upsell customers by suggesting upgrades and other facilities tailored to their guest profiles.
Conclusion
It’s a common myth that self-service takes away from face-to-face customer interaction, it frees employees to focus on other essential tasks. This can include advising passengers as they plan their day trip or attending to urgent service requests during their stay. This is particularly vital during the pandemic when it can be hard to find qualified staff. Moreover, it can help you increase ancillary revenue, which is more difficult to achieve with traditional staff-led processes.
